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Legal terms and account protection at amanatoto

When you open an account with us, you're protected by clear terms that cover everything from how we handle your personal data to how withdrawals are verified.

Data security and encryptionAccount verification stepsWithdrawal and deposit termsPayment method safeguardsYour privacy rights
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amanatoto Legal terms and account protection at amanatoto
GET IN TOUCH

Legal and account support channels

If you have questions about our terms, your account status, data requests or payment disputes, our support team is ready to help. We maintain multiple contact paths so you can reach us through the method that works best for your schedule and preference.

Team online

In-app support chat

Open the support tab in your amanatoto account. Chat with our team Monday–Sunday, 08:00–23:00 Western Indonesia Time. Account and payment questions answered same-day.

Email support

Send your legal inquiry or account request to [email protected]. We respond to all verified account holder emails within 24 business hours with full detail.

Account settings — data requests

Log into your account, go to Settings > Legal & Privacy, and submit a data subject access request. We'll compile and return your data file within 30 days per privacy standards.

HOW WE PROTECT YOU

Data security, cookies and account safeguards

Your account and personal information are protected by industry-standard encryption and access controls. We use cookies to remember your login session and preferences, but never to track you outside our site.

Data encryption in transit and at rest

All deposits, withdrawals and account changes are encrypted using TLS 1.2 or higher. Your password is hashed and never stored in plain text. Server access logs are monitored for unauthorized activity.

Cookie use and opt-out

We use session cookies to keep you logged in and preference cookies for your lobby settings. No third-party tracking cookies. You can disable cookies in your browser; some features may not work normally.

Payment data isolation

Your DANA, OVO, GoPay and QRIS details are processed through PCI-compliant payment processors. We never store full payment credentials in our own databases.

Account access controls

Enable two-factor authentication in your account settings to add a second layer of login protection. Change your password at any time and review active sessions in Settings > Security.

Data retention policy

We keep transaction records for seven years to comply with payment regulations. Account details are retained for three years after closure. You can request earlier deletion where regulations permit.

Request changes or corrections

Go to Settings > Legal & Privacy to update your personal details, request data deletion, or submit a correction notice. Our compliance team reviews all requests within five business days.

Common questions about legal terms and your rights

Your account remains open and your balance is preserved. We don't charge dormancy fees or expire your funds. You can log back in at any time and withdraw your balance using your original payment method or request an alternative transfer method from support.

Yes. In Settings > Legal & Privacy, select 'Download Account Data' to request a complete export of all your transactions, deposits, withdrawals and game activity in CSV format. We'll prepare this within five business days and email it to your verified account address.

You can close your account at any time via Settings > Account Closure. Any remaining balance will be returned to your verified payment method within 2–5 business days. Once closed, the account cannot be reopened; you must create a new account if you wish to play again.

At registration, we collect your full name, date of birth, phone number and address. During your first deposit, we verify your payment method details match your account holder name. Your location is confirmed via your registered address; access depends on local law for your region.

You can update your phone number, email and address in Settings > Account Details at any time. Changing your payment method requires verification of the new method on your next deposit. Identity details (name and date of birth) cannot be changed; contact support if an error was made during signup.

Change your password immediately, enable two-factor authentication in Settings > Security, and contact our support team via in-app chat or email. We'll review your account activity and flag any unauthorised transactions within 24 hours. Your balance is protected by our segregated fund policy.

Transaction records are retained for seven years to meet payment compliance requirements. Your personal account details are kept for three years after closure to resolve any future withdrawal disputes. You can request earlier deletion of non-transaction data by submitting a request through Settings > Legal & Privacy.

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