Reference

How we protect your account and payment information

When you open an account with amanatoto, we collect only the personal details we need to verify your identity, process your deposits via DANA, OVO, GoPay or QRIS…

Account security encryptedPayment data protectedYour control over access
amanatoto How we protect your account and payment information
REACH OUR TEAM

How to exercise your privacy rights

Your right to access, correct or delete your personal data is available through our support channels. Contact us by email, live chat or phone during our support hours and we'll respond to your request within 14 days. We verify your identity before processing any data change to protect your account.

Team online

Email Support

Send a data request to our privacy team at [email protected]. Include your account username and the specific data or deletion request you need.

Live Chat

Open the chat widget in your account lobby. Our team is available during your local hours to help with privacy questions and data access requests.

Phone Support

Players in Bandung and across Indonesia can call our support line. Have your account username ready when you phone to request data changes.

SECURITY & TRANSPARENCY

How we handle your data safely

amanatoto encrypts all personal information in transit and at rest using industry-standard protocols.

Encryption Standards

All data transmissions use TLS 1.3 encryption. Payment tokens are stored separately from your account profile so no single database contains complete information.

Payment Security

DANA, OVO, GoPay and QRIS credentials are never stored in plaintext. We use PCI DSS-compliant processing to handle deposit and withdrawal verification.

Staff Access Control

Only authorized support and security staff can view your personal data, and only to resolve account issues. All internal access is logged and audited.

Data Retention

Personal account data is deleted 30 days after account closure. Game history and transaction records are retained for tax and regulatory compliance as required by local law.

Privacy Requests

You can request a full export of your data, ask us to correct errors, or demand deletion of non-regulatory records. Submit requests via email or chat and we respond within 14 days.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how you navigate. You can disable non-essential cookies in your browser settings anytime.

Frequently asked questions about our privacy practices

Below are the questions we hear most often about how amanatoto collects, stores and protects your data. If you need more information, our support team is ready to help.

We delete your personal information within 30 days of account closure, including name, email and phone. Transaction records and game history are retained for seven years where local law requires it. You can request immediate deletion by contacting support.

Your payment credentials are tokenized so we never store your actual bank numbers. Each deposit or withdrawal uses a secure token generated just for that transaction. All payment processing meets PCI DSS compliance standards.

Yes. Email [email protected] or use live chat to request a full data export. We'll send you a complete copy of your account information, game history and transaction records within 14 days of verification.

Only authorized support and security staff access your data, and only to resolve account issues or prevent fraud. All internal access is logged. Your data is never sold to third parties or used for marketing without your consent.

Game history and deposits are retained for seven years to meet regulatory requirements. Personal account details like your name and email are deleted 30 days after account closure. Depends on local law for your region.

Yes. Click the unsubscribe link at the bottom of any promotional email, or ask our support team via chat or email to remove you from the mailing list. You'll stay on transactional notifications only.

Contact our support team immediately via live chat or phone. We'll help you change your password, review recent login activity, and secure your account. If fraud is suspected, we can freeze transactions pending your review.